Performance, Innovation and Excellence

Michael Lozier, MBA, P.E. – Section Chief
Phone: (802) 828-2087
The PIE Section
Vision: To assist in cultivating at VTrans an organizational culture of continuous improvement, innovation and collaboration, to achieve the highest levels of product quality and customer service through a people-focused approach to work accomplishment.
Mission: To contribute to, support, and promote organizational Performance, Innovation, and Excellence in a manner that aligns with specific goals of the VTrans Strategic Plan:
Goal 4: Cultivate and continually pursue innovation, excellence and quality customer service.
Goal 5: Develop a workforce to meet the strategic needs of the Agency.
What is PIE? PIE is:
Performance. The action or process of carrying out or accomplishing an action, task, or function.
Performance has an action component. Every day here at VTrans, hundreds of qualified and motivated employees carry out the tasks that contribute to the completion of their work. Performance has a measurement component. Through performance measures, the results of this task completion may be monitored and quantified in support of organizational strategic goals and objectives.
Innovation. A new idea, more effective device, or process.
Innovation is the result of outside-the-box thinking. It is a departure from the reasoning “because we have always done it that way”. It is a recognition that every day, every idea from every person in the organization counts and has value. Encouraging, supporting, promoting, and celebrating innovation moves organizations forward, streamlines
business, and increases organizational health and prosperity.
Excellence. The quality of being outstanding or extremely good.
Excellence is striving to consistently produce a quality product, and to achieve and maintain the highest level of customer service.

Continuous Improvement
A core business of PIE is working with VTrans business units on Continuous Improvement (CI) initiatives. CI is an ongoing effort to make incremental improvements to products, services or processes over time. Processes are constantly monitored and modified based on their efficiency, effectiveness, and sustainability.

Paul Keegan
Lean Program Manager
Phone: (802) 595-1225
Process Improvement is a CI initiative to identify, analyze, design, and implement improvements to existing business processes within an organization. Benefits include cost reduction, increased productivity, accelerated task completion, and improved quality of a product or service through added value and better alignment with customer needs.
The VTrans engine is running, fueled by the fine work performed every day by VTrans employees statewide. The objective of process improvement is not to “fix” the engine, or its component parts, but to help make the engine, or its component parts, run more efficiently.
Lean is a structured process improvement model used widely in many state and federal government sectors to engage the workforce in transforming their organizations to operate with a focus on process efficiency and service excellence. The Lean approach focuses on value to the customer, through the elimination of wasteful, non-value added activities in arriving at a process improvement solution.

June Burr, MSMIIT, CPM
Business Process Manager
Phone: (802) 279-4214
Process Management is a CI initiative to align business processes and measurement systems with an organization’s strategic goals, and to design and implement process architectures to allow managers to manage processes effectively.
Business Process Management (BPM) recognizes processes as important assets of an organization that must be understood, analyzed, developed, and managed to achieve value-added products and services to clients or customers in support of organizational goals. BPM looks holistically at an organization as a set of business processes and is frequently supported, or enabled, through technology.

Vermont Agency of Transportation
One National Life Drive
Montpelier, VT 05633-5001
(802) 828-2657


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