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Translation Services and Resources

Translation Services at the Agency of Transportation via the State of Vermont contract include:

  • Vancro offers American Sign Language and Tactile American Sign Language for in-person meetings scheduled in advance.

  • Association of Africans Living in Vermont (AALV) Interpreter Services offers interpretation for in-person meetings scheduled in advance, as well as phone, video and written translation services.

  • Propio Language Services offers interpretation for 350+ languages including ASL on demand via app, phone, and video. Written translation services are also available.

The following includes request, and fee structure for each provider. Please contact Patricia Martin, Title VI and ADA Coordinator for more information.  Please refer to Accessible Meetings for best practices.

Please request an interpreter at least one week prior to the meeting.

11 Tips to Communicate Effectively With An Interpreter

Vancro Logo Vancro ASL Interpreting Services PO Box 1273, Middletown Springs, VT 05757 (802) 271-0103  


  • American Sign Language
  • Tactile American Sign Language


Fee Structure Vancro charges a 17% fee per hour for procuring the interpreter. Net 30 Invoice will also include the interpreter's rates and travel charge if applicable.  

  • Following the national standard, Vancro's interpreters charge a base rate equivalent to a 2-hour minimum (approx. $90-$140) for every assignment.
  • Any request made for over 1.5 hours may require a second interpreter to be assigned.
  • For trials: A retainer for any trail is required and the retainer fee is $500.00 per day of secured time for seven days prior to the trial.
  • Please note every attempt will be made to secure a local interpreter.

AALV logo Association of Africans Living in Vermont (AALV) Interpreter Services 20 Allen Street, 3rd Floor Burlington, VT 05401 Phone (802)-992-2120 Working hours 9 a.m. to 5 p.m. 


  • Languages that are available include Amharic, Arabic, Bosnian, Burmese, Cantonese, Creole, Dinka, French, Kinyarwanda, Kiswahili, Kirundi, Lingala, Maay Maay, Mandarin, Nepali, Russian, Somali, Spanish, Swahili, Tibetan, and Vietnamese are some of the language's services offered.


  • Onsite, Telephonic and Video Interpretation Requests can be made directly to AALV using AALV’s online portal for interpreting and translation services, found at Please give as much notice as possible to AALV when submitting requests. AALV will secure an interpreter email a confirmation in a timely manner. In the case that an interpreter is not available at the time requested, AALV will also communicate that via email. Please ensure that the correct email address is provided in the request. Interpretation is offered during normal business hours, evenings and weekends. 
  • Written and Audio Translations Email to obtain quotes as they are provided upon request.

Fee Structure

  • Minimum for Onsite appointments Services require a minimum of one hour for in-person appointments. In-person appointments are billed at a rate of $55/hour.
  • Minimum for Telephonic and Video interpreting appointments 15-minute minimum charge at a rate of $1/minute for remote appointments.  If the appointment is more than 15 minutes, then the charge is $55/hour.
  • Written and Audio Translations The rate is $55/hour.

Propio LogoPropio Language Services (Formerly Telelanguage) 10801 Mastin St. #580, Overland Park, KS 66210 Julian Van Dyke Phone (913) 396-6042 Schedule a Meeting with Julian  



  • Propio services include Phone, Video, Onsite and Document Translation. If you do not already have an account under the Agency of Transportation, your business manager needs to complete the Client Registration Form to obtain the Log In User Code. Free setup for initial account, implementation and training.  No monthly service fees.
  • The free Propio One app can connect you to an interpreter in seconds, over a secure connection.  With over 10,000 qualified interpreters available, you will be connected to an interpreter in seconds. The one-tap 3rd party dial-out feature allows you to easily invite others to join a call. Search for "Propio ONE" and download via App Store or Google Play Store. To launch from desktop browser/PC (Chrome):

Fee Structure

  • Phone Interpretation Spanish Rate / Min = $0.55 and Non-Spanish Rate / Min - $0.76
  • Video Interpretation Spanish Rate / Min = $0.95 and Non-Spanish Rate / Min - $1.30
  • Video Interpretation ASL Rate / Min = $2.49
  • Written Translation Services Rate is $0.19 per word to $0.30 per word depending on language. Rush service within 24 hours is 20% more than base rate.